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Frequently Asked Questions

Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. A tour usually takes about ½ hour. Please arrive at least half an hour before the office closes if you are wanting to tour our community. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?
The prices will range depending on possible upgrades and location of each unit.

What is the application fee and is it refundable?
Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.


How do I apply?
You can apply online through the “Floorplans” tab on our website or you can stop by our office and pick up a paper application.

 

Which utilities do I pay?
Residents are responsible for paying their own electric bills through Ameren and will pay for Water, Sewer, and Trash in addition to their monthly rent.


What is the security deposit?
Security deposits will vary depending on qualifying criteria. The deposit starts at $400 and can increase from there.

When is my rent payment due?
Rent is always due on or before the first of the month.

What day of the month am I liable for a late charge?
Rent is always due on the first and a $75.00 late fee is assessed on the 6th of every month (even Sundays and holidays). An additional $5 is charged every day thereafter until rent is paid in full.

How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. You can also pay with a personal check or cashier’s check. We no longer accept money orders for rent.

What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $300 pet fee for the first pet and an additional $100.00 nonrefundable fee for the second pet. Monthly pet rent is $30 for one pet and and $50 for two pets. Breed restrictions apply, please contact the office.

If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. 60-day notice is required before vacating your apartment, and the lease buy-out fee is $2,000.00.

How can I refer a friend?
If you love Westchester Village Apartments and want to refer a friend, please let our office know! We offer resident referral programs and would love for your friends and family to join our community. It’s a great way to get $250.00 off your rent!


If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services. We also have a 24-hour emergency line.

There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?
We require a 60-day written notice prior to move-out, during which time you are responsible for rent and utilities. If you need to move-out at the end of your lease term, please remember to come in at least 60 days prior to your lease expiration to fill out the notice to vacate form.

Do you have cable/Internet services?
Yes, Charter Communications services is our community cable and Internet provider.

Can I grill on property?
You are allowed to use electric grills only on the property. We also provide a charcoal grill next to the clubhouse by the pool area.

I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment. Outside of business hours, you will need to contact a locksmith.

I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.