Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Application fees are $75 per person 18 and older occupying the apartment and there is a hold fee of $100 due at time of application. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
The administrative fee is a non-refundable $100 fee that is due at move in.
You can apply online through the Floorplans tab on our website or you can stop by our office and pick up a paper application.
Residents are responsible for paying their own electric bills through Ameren and will pay for Water, Sewer, and Trash in addition to their monthly rent.
Security deposits will vary depending on qualifying criteria. The deposit starts at $300 and can increase from there based on credit screening and rental history background.
Rent is always due on the first and a $75.00 late fee is assessed on the 6th of every month (even Sundays and holidays). An additional $5 is charged every day thereafter until rent is paid in full.
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $325 pet fee for the first pet and $425 nonrefundable fee for two pets. Monthly pet rent is $40 for one pet and and $50 for two pets.
Resident Questions
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is two times the monthly rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application to be added to your lease agreement.
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Yes, Charter Communications services is our community cable and Internet provider.
All residents are required to maintain renters insurance with at least $100,000 worth of liability coverage. We recommend using ePremium.
You are allowed to use electric grills only on the property. We also provide a charcoal grill next to the clubhouse by the pool area.
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
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Our team is always ready to answer your questions.
Testimonials
Awesome staff and helpful people, has been awesome living here!!
- Google Review
Love the front office. Especially love the maintenance guys. They fix everything 99% of the time and the last 1% the are informative and always have someone on hand to get it fixed within the week
- Google Review
5 stars! We've been here since 2017 and they have finally got some amazing Maintenance to match there awesome office people!
- Facebook Review
Just moved in a few weeks ago and have to say I LOVE it here! The move in process was quick and easy, the girls in the office were helpful and pleasant, and I’m very pleased with my townhouse! The community is clean, quiet and beautiful! I have had to request maintenance 3 times already and they have come same day every time and fixed the issues while I was at work! I love that they leave a note saying what was fixed and by whom. Love calling this place home
- Facebook Review
I have in the last few years moved a couple times. I have to say I have never moved into a property that was so helpful and so kind and just so easy. The office has been a breath of fresh air through our whole experience. The unit was in great condition my family and I are so happy. and omg the little ducks waddling around is just the icing on the cake. I am so happy we chose Westchester Village as our home.
- Google Review
While living at Westchester Village, I can say I had no complaints. Everything was always taken care of promptly, whether that was with the office or maintenance. 9/10 times, maintenance was there the same day as the claim was made. These people treat you better than just a tenant and look at the bigger picture. They offer community events throughout the year, bringing you and your neighbors closer. I would highly recommend anyone looking to move, move to Westchester Village
- Apartments.com Review
This is a beautiful property and a great location. Wonderful place to live.
- Google Review
Manager has been very helpful and makes me feel like a valued resident rather than an apartment dweller. You can tell she really loves what she does and the residents. The Maintenance manager is great as well. Every time I have had an issue it is resolved same day or next day and the maintenance crew is very respectful. They are the reason I will most likely renew. Keep up the great work!
- Google Review
The heat went out due to a bad wire. Maintenance came and knew instantly making it fixable in a blink of an eye. Thank you!!
- Google Review
crew did an amazing job today. We’re so happy to have a great maintenance team. Thank you for all your hard work.
- Google Review