Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $65 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
How do I apply?
You can apply online through the “floor plans” tab on our website or you can stop by our office and pick up a paper application.
Which utilities do I pay?
Residents are responsible for paying their own electric bills through Ameren and will pay for Water, Sewer, and Trash in addition to their monthly rent.
What is the security deposit?
Security deposits will vary depending on qualifying criteria. The deposit starts at $400 and can increase from there.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first and a $75.00 late fee is assessed on the 6th of every month (even Sundays and holidays). An additional $5 is charged every day thereafter until rent is paid in full.
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $300 pet fee for the first pet and an additional $100.00 nonrefundable fee for the second pet. Monthly pet rent is $40 for one pet and and $50 for two pets. Breed restrictions apply, please contact the office.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is $2500. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Charter Communications services is our community cable and Internet provider.
Is renters’ insurance required?
All residents are required to maintain renter’s insurance with at least $100,000 worth of liability coverage. We recommend using ePremium.
Can I grill on the property?
You are allowed to use electric grills only on the property. We also provide a charcoal grill next to the clubhouse by the pool area.
I am locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
I have not moved in yet but the staff has been nothing but absolute professional and helpful! Lauren and cookie made me feel like I was the most important thing they had to take care of!- Anonymous
My move in experience has been great, the staff is very friendly and communicative. Since move in we only had a couple things that needed fixing and maintenance got on it right away (within 1 hour). I love our kitchen the appliances are wonderful and the living/dining space is very big and is comfortable. The entire complex feels homey and inviting and there is little to no noise. I- Anonymous
The girls in the office made my move so easy. I recommend coming to Westchester. I love my two bedroom townhome !!!!- Anonymous
5 Star Review: Love the front office. Especially love the maintenance guys. They fix everything 99% of the time and the last 1% the are informative and always have someone on hand to get it fixed within the week- Google Review
5 stars! We've been here since 2017 and they have finally got some amazing Maintenance to match there awesome office people!- Facebook Review
Just moved in a few weeks ago and have to say I LOVE it here! The move in process was quick and easy, the girls in the office were helpful and pleasant, and I’m very pleased with my townhouse! The community is clean, quiet and beautiful! I have had to request maintenance 3 times already and they have come same day every time and fixed the issues while I was at work! I love that they leave a note saying what was fixed and by whom. Love calling this place home- Facebook Review